DIRO Logo

Feature · Reschedule & cancellation

Reschedule and cancellation rules clients follow on their own

Set the reschedule and cancellation cutoff once, then clients change their own bookings from their account. No more "can I move my slot?" messages mid-class.

See all features

Onboarding guided by our team. No credit card to start.

Trusted by studios across Indonesia

Reschedule & cancellation
What you get

What's inside

Set the cutoff once

Cutoff per service

For example free rescheduling up to 12 hours before class.

Optional reschedule fee

Past the cutoff, charge a fee or decline the change.

Credits return automatically

A cancellation within the rules restores pack credits or membership quota.

Class capacity opens right away

The freed spot becomes available again and the waitlist is notified.

How it works

Three steps, then it runs on its own

1

Set the rules

Cutoff, fee, and whether cancellation is allowed, per service.

2

Clients change it themselves

From their booking page they pick a new available slot.

3

The dashboard follows

Roster, capacity, and credits update without you touching them.

Why DIRO

One platform, a team that answers fast, pricing that makes sense

Everything a studio needs in one dashboard, and a person who replies when you need one.

See pricing

Fast support

WhatsApp and email answered by our Jakarta team within one working day, usually much faster. No tickets, no bots.

Rupiah pricing, no contracts

Platform and gateway fees are explained up front and shown on payout reports. No hidden charges and no lock-in contracts.

All-in-one, not patchwork

Booking website, schedule with capacity, packs and memberships, QRIS payments, event tickets, reports, and staff roles in one system.

Onboarding with a team

Services, schedule, staff, and members' remaining credits are set up together with us. A studio takes bookings within days.

Frequently asked questions

Yes. Rules are set per service.

Want to see this running in your studio?

Our team sets up a demo around your business flow within one working day.

See all features